Terms & Conditions

Agreement Overview

These Terms & Conditions ("Agreement") govern your use of Guild Arcade's social gaming platform ("Service"). By creating an account or using our Service, you agree to be bound by these terms.

                        Key Terms Summary Must Read
                        Social Gaming Only: No real money gambling, virtual currency has no cash value
Age Requirement: Must be 18+ (Quebec, Alberta, Manitoba) or 19+ (other provinces)
Entertainment Purpose: All games designed for entertainment, not profit
Regulatory Compliance: Licensed and regulated in multiple Canadian provinces
Responsible Gaming: Mandatory tools and limits for player protection

                    

Eligibility and Account Requirements

Strict age verification and eligibility requirements apply to all users.

Age and Location Requirements

Must be 18+ years old in Quebec, Alberta, or Manitoba
Must be 19+ years old in all other Canadian provinces and territories
Must be physically located in Canada when accessing the Service
Must provide accurate personal information during registration
Must pass identity verification when required

Account Responsibilities

Maintain one account per person - multiple accounts are prohibited
Keep login credentials secure and confidential
Notify us immediately of any unauthorized account access
Provide truthful and current information in your profile
Comply with all applicable laws and regulations

Prohibited Users

The following individuals are prohibited from using our Service:

Persons under the minimum age requirement
Individuals who have self-excluded from gambling activities
Employees of Guild Arcade or affiliated companies
Persons with gambling addiction or compulsive gaming behaviors
Anyone prohibited by law from participating in gaming activities

Virtual Currency System

Nature of Virtual Currency No Real Value

Virtual coins and credits used on our platform have absolutely NO real-world value and cannot be:

Converted to real money or cash
Withdrawn from the platform
Transferred to other users or platforms
Exchanged for tangible goods or services
Redeemed for prizes of any real value

Virtual Currency Purchases

Purchases are for entertainment value only
All sales are final - no refunds except as required by law
Virtual currency expires if account is inactive for 12 months
We may offer promotional virtual currency from time to time
Payment processing is handled by secure third-party providers

Virtual Currency Balances

Balances are maintained for active accounts only
We reserve the right to adjust balances for technical errors
Unused virtual currency has no value upon account closure
Virtual currency cannot be transferred between accounts

Game Rules and Fair Play

Game Outcomes

Predetermined Results: All game outcomes are predetermined and designed for entertainment
No Real Gambling Odds: Game probabilities do not reflect real gambling or casino odds
Entertainment Design: Games are optimized for fun and social interaction, not realistic gambling simulation
Random Number Generation: Certified RNG systems provide fair distribution of predetermined outcomes

Prohibited Activities

Using automated software, bots, or scripts
Attempting to manipulate game outcomes
Exploiting technical glitches for unfair advantage
Creating multiple accounts to circumvent limits
Sharing account credentials with others
Harassment or inappropriate behavior toward other users
Any attempt to convert virtual currency to real value

Fair Play Enforcement

Violations may result in account suspension or termination
Virtual currency balances may be forfeited for violations
We investigate all reports of unfair play
Appeal process available for disputed actions

Responsible Gaming Requirements

Mandatory Tools and Limits

Reality Check: Periodic reminders about session duration
Time Limits: Daily and session time restrictions
Spending Limits: Controls on virtual currency purchases
Take a Break: Temporary suspension of account access
Self-Assessment: Regular evaluation of gaming habits

Player Responsibilities

Set appropriate time and spending limits before playing
Use responsible gaming tools when needed
Seek help if gaming becomes problematic
Never view social gaming as a way to make money
Take regular breaks from gaming activities

Warning Signs

Seek help if you experience:

Spending more time or money than intended
Gaming to escape problems or negative emotions
Lying about gaming activity to family or friends
Neglecting work, school, or relationships due to gaming
Feeling restless or irritable when not gaming

Self-Exclusion

Permanent or temporary self-exclusion available
Immediate account suspension upon request
Cooling-off periods before account reactivation
Links to external support resources provided

Privacy and Data Protection

Information Collection

Personal information collected as outlined in our Privacy Policy
Gaming data used for regulatory compliance and player protection
Identity verification required for legal compliance
Communications monitored for security and support purposes

Data Security

Industry-standard encryption and security measures
Regular security audits and updates
Limited access to personal information
Breach notification procedures in place

Your Rights

Access to your personal information
Correction of inaccurate data
Deletion of personal information (subject to legal requirements)
Data portability and transfer rights

Intellectual Property Rights

Our Intellectual Property

All content, games, software, and materials are owned by Guild Arcade
Trademarks, logos, and brand names are protected intellectual property
Users granted limited license to use the Service for personal entertainment
No rights granted to copy, distribute, or modify our content

User Content

You retain ownership of content you create (messages, profile information)
You grant us license to use your content for Service operation
User content must not infringe third-party intellectual property rights
We may remove content that violates intellectual property rights

Third-Party Content

Third-party trademarks and content used under license
Links to external websites do not constitute endorsement
Third-party content subject to separate terms and conditions

Service Availability and Modifications

Service Provision

We strive to provide 24/7 service availability
Maintenance and updates may temporarily interrupt service
Technical issues may occasionally affect game performance
No guarantee of uninterrupted or error-free service

Service Modifications

We may modify, suspend, or discontinue any aspect of the Service
Games may be added, removed, or modified at our discretion
Features and functionality may change over time
Advance notice provided for significant changes when possible

Account Termination

We may terminate accounts for violation of these terms
You may close your account at any time
Unused virtual currency has no value upon termination
Data retention subject to legal and regulatory requirements

Disclaimers and Limitations of Liability

Service Disclaimers

Service provided "as is" without warranties of any kind
No guarantee of compatibility with all devices or browsers
No warranty regarding availability, reliability, or performance
Technical issues may affect game outcomes or virtual currency balances

Limitation of Liability

Our liability limited to the amount paid for virtual currency in past 12 months
No liability for indirect, consequential, or punitive damages
No responsibility for losses due to technical failures or interruptions
Users assume risk of participating in social gaming activities

Indemnification

Users agree to indemnify Guild Arcade against claims arising from their use of the Service
Includes legal fees and costs associated with defending claims
Does not apply to claims resulting from our gross negligence

Regulatory Compliance

Licensed Operations

British Columbia: Licensed by Gaming Policy and Enforcement Branch
Ontario: Certified by Alcohol and Gaming Commission of Ontario (AGCO)
Saskatchewan: Authorized by Saskatchewan Liquor and Gaming Authority (SLGA)

Compliance Obligations

Regular reporting to regulatory authorities
Maintenance of detailed transaction records
Implementation of responsible gaming measures
Anti-money laundering compliance procedures
Player protection and dispute resolution processes

Regulatory Changes

Terms may be updated to reflect regulatory changes
New compliance requirements implemented as needed
Service modifications may be required for regulatory compliance

Dispute Resolution

Internal Resolution Process

Contact Support: Email help@guildarcade.com with dispute details
Investigation: We investigate all complaints within 5 business days
Resolution: Proposed solution provided within 10 business days
Appeal: Escalation process available for unsatisfactory resolutions

External Resolution

If internal resolution is unsuccessful, you may pursue:

Complaints to relevant provincial gaming regulatory authorities
Mediation through recognized dispute resolution services
Legal action in accordance with applicable laws

Governing Law

These terms governed by the laws of the province where you reside
Federal laws of Canada apply where provincial laws are insufficient
Disputes resolved in courts of competent jurisdiction in your province

Contact Information and Updates

Contact Details

General Inquiries: help@guildarcade.com
Legal Notices: help@guildarcade.com
Responsible Gaming Support: help@guildarcade.com
Response Time: Within 24 hours for most inquiries

Terms Updates

We may update these terms to reflect changes in law, regulation, or business practices
Significant changes will be communicated via email and platform notifications
Continued use after changes constitutes acceptance of new terms
Users may close accounts if they disagree with updated terms

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Acceptance

By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.