Regulatory Compliance
Our commitment to meeting Canadian provincial gaming laws and responsible gaming standards
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Comprehensive Regulatory Compliance
Guild Arcade operates under strict regulatory oversight across multiple Canadian provinces. We maintain active licenses, undergo regular audits, and implement comprehensive compliance programs to ensure adherence to all applicable laws and regulations.
We are proud to maintain 11+ years of continuous regulatory compliance across multiple Canadian jurisdictions.
3
Active Provincial Licenses
11+
Years of Regulatory Compliance
13
Provincial Jurisdictions Covered
24/7
Compliance Monitoring Systems
Provincial Compliance by Jurisdiction
We maintain compliance with the specific laws and regulations of each Canadian province and territory:
Each province has unique regulatory requirements and age restrictions. We ensure full compliance with all local laws and provide appropriate support resources.
🏔️ British Columbia
Licensing Authority
Gaming Policy and Enforcement Branch (GPEB)
Website: gov.bc.ca/gambling
Age Requirement: 19+
Compliance Requirements
- Gaming Control Act compliance
- Regular reporting and auditing
- Responsible gambling program implementation
- Anti-money laundering (AML) compliance
- Player protection and dispute resolution
Local Support Resources
- Problem Gambling Help Line: 1-888-795-6111
- BC Responsible Gambling: bcresponsiblegambling.ca
- 24/7 confidential support and counseling
🍁 Ontario
Licensing Authority
Alcohol and Gaming Commission of Ontario (AGCO)
Website: agco.ca
Age Requirement: 19+
Compliance Requirements
- Gaming Control Act (Ontario) compliance
- Ontario Regulation 78/12 adherence
- Integrated gaming framework participation
- Consumer protection standards
- Mandatory responsible gambling tools
Local Support Resources
- ConnexOntario: 1-866-531-2600
- Ontario Problem Gambling Helpline: 1-888-230-3505
- Website: connexontario.ca
🌾 Saskatchewan
Licensing Authority
Saskatchewan Liquor and Gaming Authority (SLGA)
Website: slga.com
Age Requirement: 19+
Compliance Requirements
- Gaming Framework Agreement compliance
- Saskatchewan Gaming Regulations adherence
- Problem gambling prevention programs
- Financial integrity requirements
- Regular compliance reporting
Local Support Resources
- Problem Gambling Helpline: 1-800-306-6789
- Responsible Gambling SK: responsiblegambling.sk.ca
- Mental Health and Addictions services
⛰️ Alberta
Regulatory Framework
Alberta Gaming, Liquor and Cannabis (AGLC)
Website: aglc.ca
Age Requirement: 18+ (Exception Province)
Compliance Standards
- Gaming, Liquor and Cannabis Act compliance
- Player protection requirements
- Age verification for 18+ users
- Responsible gambling framework
- Consumer protection measures
Local Support Resources
- Addiction Helpline: 1-866-332-2322
- Alberta Health Services: albertahealthservices.ca
- Problem gambling counseling and support
⚜️ Quebec
Regulatory Authority
Loto-Québec Regulatory Framework
Website: lotoquebec.com
Age Requirement: 18+ (Exception Province)
Compliance Requirements
- Quebec Consumer Protection Act compliance
- French language requirements (Bill 101)
- Age verification for 18+ users
- Problem gambling prevention programs
- Provincial tax and reporting obligations
Local Support Resources
- Gambling Help and Referral: 1-800-461-0140
- Aide Jeu: aidejeu.ca
- Bilingual support services available
🌊 Manitoba
Regulatory Authority
Liquor, Gaming and Cannabis Authority of Manitoba (LGCA)
Website: lgcamb.ca
Age Requirement: 18+ (Exception Province)
Compliance Standards
- Gaming Control Act (Manitoba) compliance
- Responsible gambling framework
- Age verification for 18+ users
- Consumer protection requirements
- Problem gambling intervention programs
Local Support Resources
- Addictions Foundation of Manitoba: 1-855-662-6605
- Website: afm.mb.ca
- Gambling addiction treatment and support
🍃 Other Provinces & Territories 7 Additional
We also maintain compliance standards for all other Canadian provinces and territories:
New Brunswick (19+)
New Brunswick Liquor Corporation compliance
Nova Scotia (19+)
Nova Scotia Gaming Corporation standards
Prince Edward Island (19+)
PEI Lotteries Commission regulations
Newfoundland & Labrador (19+)
Atlantic Lottery Corporation framework
Northwest Territories (19+)
NWT Liquor and Cannabis Commission
Yukon Territory (19+)
Yukon Liquor Corporation compliance
Nunavut (19+)
Government of Nunavut regulations
Federal Compliance Requirements
In addition to provincial regulations, we comply with all applicable federal Canadian legislation affecting gaming and consumer protection.
Criminal Code of Canada
Compliance with federal gaming provisions:
- Section 206-209: Gaming and betting offenses
- Provincial authorization requirements
- Non-profit and charitable gaming exemptions
- Age restrictions and consumer protection
Proceeds of Crime (Money Laundering) and Terrorist Financing Act
Anti-money laundering (AML) compliance:
- Customer identification and verification
- Suspicious transaction reporting
- Large cash transaction reporting
- Record keeping and reporting obligations
Personal Information Protection and Electronic Documents Act (PIPEDA)
Privacy and data protection compliance:
- Personal information collection and use
- Consent requirements and user rights
- Data breach notification procedures
- Cross-border data transfer restrictions
Competition Act
Fair business practices compliance:
- Truth in advertising requirements
- Misleading representations prevention
- Fair pricing and promotional practices
- Consumer protection standards
Comprehensive Compliance Programs
Our compliance programs exceed minimum regulatory requirements and represent industry best practices.
Responsible Gaming Compliance Certified
Mandatory responsible gaming measures across all provinces:
- Age Verification: Robust identity verification for all users
- Self-Exclusion Programs: Multiple exclusion options and enforcement
- Time and Spending Limits: User-controlled gaming restrictions
- Reality Check Systems: Automatic session duration reminders
- Problem Gambling Resources: Links to local support services
- Staff Training: Regular responsible gaming education
Anti-Money Laundering (AML) Program
Comprehensive AML compliance framework:
- Customer Due Diligence: Know Your Customer (KYC) procedures
- Transaction Monitoring: Automated suspicious activity detection
- Reporting Requirements: Suspicious transaction reports (STRs)
- Record Keeping: Detailed transaction and customer records
- Training Programs: Regular AML training for all staff
- Third-Party Risk Management: Vendor compliance verification
Data Protection and Privacy
Comprehensive privacy compliance program:
- Privacy Impact Assessments: Regular evaluation of data practices
- Consent Management: Clear, informed consent procedures
- Data Minimization: Collection of only necessary information
- Breach Response Plan: Incident response and notification procedures
- User Rights Management: Access, correction, and deletion rights
- Cross-Border Transfers: Adequate protection for international transfers
Consumer Protection
Comprehensive consumer protection measures:
- Fair Gaming Practices: Transparent game rules and odds
- Dispute Resolution: Clear complaint and resolution procedures
- Truth in Advertising: Accurate marketing and promotional materials
- Financial Protections: Secure payment processing and refund policies
- Accessibility Compliance: Platform accessibility for users with disabilities
- Language Requirements: Bilingual services where required
Compliance Auditing & Monitoring
Our continuous monitoring and regular auditing ensure ongoing compliance with all regulatory requirements and industry standards.
Regular Compliance Audits
- Annual Third-Party Audits: Independent compliance verification
- Quarterly Internal Reviews: Self-assessment and improvement
- Regulatory Examinations: Cooperation with authority inspections
- Financial Audits: Independent financial statement verification
- Security Assessments: Information security and data protection audits
Continuous Monitoring Systems
- Transaction Monitoring: Real-time suspicious activity detection
- Compliance Dashboard: Real-time compliance metrics tracking
- Automated Reporting: Regular reporting to regulatory authorities
- Risk Assessment: Ongoing compliance risk evaluation
- Performance Metrics: KPI tracking for compliance effectiveness
Documentation and Record Keeping
- Compliance Documentation: Comprehensive policy and procedure documentation
- Training Records: Staff training and certification tracking
- Audit Trails: Detailed system and user activity logs
- Incident Documentation: Compliance issue tracking and resolution
- Regulatory Communication: All correspondence with authorities
Compliance Contact & Reporting
We encourage open communication about compliance matters and maintain multiple channels for inquiries and reporting.
General Compliance Inquiries 5 Day Response
Email: help@guildarcade.com
Subject: "Compliance Inquiry"
Response Time: Within 5 business days
For questions about our compliance programs, policies, or regulatory adherence.
Compliance Violations Reporting 24h Response
Email: help@guildarcade.com
Subject: "Compliance Violation Report"
Response Time: Within 24 hours
To report suspected compliance violations or regulatory breaches.
Regulatory Authority Contacts Direct Links
For direct contact with our regulatory authorities:
- BC GPEB: Contact GPEB
- Ontario AGCO: Contact AGCO
- SK SLGA: Contact SLGA
Our Compliance Commitment
Guild Arcade is committed to maintaining the highest standards of regulatory compliance across all jurisdictions where we operate. We work closely with regulatory authorities, implement comprehensive compliance programs, and continuously improve our practices to ensure full adherence to all applicable laws and regulations.
If you have concerns about our compliance with any regulatory requirement, please contact us immediately. We take all compliance matters seriously and will investigate and address any issues promptly and thoroughly.