Contact Customer Support
We're here to help with any questions or concerns about our platform
Virtual Currency Disclosure
All games use virtual currency only. Virtual currency has no real-world value and cannot be exchanged for real money or prizes.
Customer Support Options
Choose the best support option for your needs
Email Support
Send us a detailed message and we'll respond within 24 hours.
Email: help@guildarcade.com
Response Time: Within 24 hours
Available: 24/7 for all inquiries
Responsible Gaming Support
Specialized support for responsible gaming concerns and self-exclusion requests.
Dedicated Email: help@guildarcade.com
Priority Response: Same Day for urgent matters
Responsible Gaming ResourcesTechnical Support
Help with account issues, technical problems, or platform navigation.
Email: help@guildarcade.com
Include: Device type, browser, and error details
Check FAQ FirstSend Us a Message
Use the form below to send us your inquiry. Please provide as much detail as possible to help us assist you effectively.
Quick Help Resources
Find answers and support materials before contacting us
Frequently Asked Questions
Find answers to common questions about accounts, games, virtual currency, and responsible gaming.
View FAQResponsible Gaming
Access tools and resources for responsible gaming, including self-assessment and support contacts.
Responsible GamingPrivacy & Security
Learn about our data protection practices and security measures for your account.
Privacy PolicyTerms & Conditions
Review our complete terms of service and user agreement for the platform.
Terms of ServiceCrisis Support & Emergency Contacts
If you're experiencing a gaming-related crisis or need immediate support, please contact these resources:
National Problem Gambling Helpline
Phone: 1-800-522-4700
Website: National Council on Problem Gambling
24/7 confidential support for gambling-related issues
Responsible Gambling Council (Canada)
Website: responsiblegambling.org
Canadian resources and support for problem gambling
Business Information
Learn about our regulatory compliance and data protection measures
Regulatory Compliance
Guild Arcade is licensed and regulated by:
- BC Gaming Policy and Enforcement Branch (British Columbia)
- ON Alcohol and Gaming Commission of Ontario (AGCO)
- SK Saskatchewan Liquor and Gaming Authority (SLGA)
Data Protection
We comply with Canadian privacy laws including PIPEDA and provincial privacy regulations. Your data is protected with industry-standard security measures.
Security Information