Cookie Policy
How we use cookies and tracking technologies on our platform
Last Updated:
Virtual Currency Disclosure
All games use virtual currency only. Virtual currency has no real-world value and cannot be exchanged for real money or prizes.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and understanding how you interact with our social gaming platform.
Session Cookies Temporary
Temporary cookies that are deleted when you close your browser. These are essential for basic website functionality.
Persistent Cookies Stored
Cookies that remain on your device for a set period or until you delete them manually.
First-Party Cookies Our Platform
Cookies set directly by Guild Arcade to enhance your experience on our platform.
Third-Party Cookies External
Cookies set by external services we use, such as analytics providers or payment processors.
We carefully select and monitor all third-party services.
Types of Cookies We Use
Google Consent Mode v2 Integration
We implement Google Consent Mode v2 to ensure compliance with privacy regulations while maintaining measurement capabilities:
Enhanced Conversions Advanced
Improved conversion tracking that respects user privacy preferences and provides better attribution data for our social gaming platform.
Privacy-First Measurement Protected
Analytics that work even when users decline certain cookies, using privacy-preserving technologies to understand platform performance.
Consent Signal Management Automated
Automatic communication of user consent choices to Google services, ensuring all tracking respects user preferences.
Responsible Gaming Integration Special Care
Special consideration for responsible gaming requirements in all measurement and advertising activities.
Consent Categories Managed:
- ad_storage: Enables storage of advertising-related cookies
- ad_user_data: Allows collection of user data for advertising purposes
- ad_personalization: Enables personalized advertising
- analytics_storage: Allows storage of analytics cookies
All categories respect user consent choices automatically.
Managing Your Cookie Preferences
Third-Party Services & Cookies
We use selected third-party services that may set their own cookies. Here's information about these services:
Google Analytics
Purpose: Website analytics and performance measurement
Privacy Controls: IP anonymization enabled, advertising features disabled
Data Retention: 26 months maximum
Opt-out: Google Analytics Opt-out Browser Add-on
Privacy Policy: Google Privacy Policy
Payment Processors
Services: Stripe, PayPal (for virtual currency purchases)
Purpose: Secure payment processing and fraud prevention
Data: Payment transaction data only
Security: PCI DSS compliant
Privacy Policies: Stripe Privacy Policy, PayPal Privacy Policy
Content Delivery Network (CDN)
Purpose: Faster website loading and performance optimization
Data: Technical data only (IP address, browser info)
No Personal Data: CDN does not access personal gaming information
Security Services
Purpose: DDoS protection, security monitoring, fraud prevention
Data: Technical and security-related data only
Retention: Security logs retained as required for protection
Your Rights & Choices
🔒 Consent Withdrawal
You can withdraw your consent for non-essential cookies at any time:
- Use our cookie preference center on this page
- Clear your browser cookies and revisit our site
- Contact us to reset your cookie preferences
- Adjust your browser settings to block future cookies
📋 Access to Information
You have the right to know what cookies are stored on your device:
- View active cookies in your browser's developer tools
- Request a list of all cookies we use from our support team
- Access detailed information about data collection practices
- Review this cookie policy for comprehensive information
🗑️ Data Deletion
You can delete cookie data at any time:
- Clear cookies through your browser settings
- Use browser incognito/private mode for temporary sessions
- Request deletion of your account data (includes cookie preferences)
- Use browser extensions for automatic cookie management
⚖️ Regulatory Rights
Under PIPEDA and provincial privacy laws, you can:
- File complaints with the Privacy Commissioner of Canada
- Request investigation of our cookie practices
- Seek resolution for privacy-related concerns
- Access independent dispute resolution services
Impact of Disabling Cookies
While you can disable cookies, it may affect your experience on our platform:
Cookie Policy Support
Professional support team ready to assist with all cookie-related questions and concerns
General Cookie Questions 24h Response
Email: help@guildarcade.com
Subject: "Cookie Policy Question"
Response Time: Within 24 hours
For questions about our cookie usage, privacy practices, or this policy.
Technical Cookie Issues 4h Response
Email: help@guildarcade.com
Subject: "Cookie Technical Issue"
Response Time: Within 4 hours
For technical problems related to cookies, preferences not saving, or browser compatibility.
Privacy Concerns 2h Response
Email: help@guildarcade.com
Subject: "Privacy Concern - Cookies"
Response Time: Within 2 hours for urgent matters
For privacy-related concerns about our cookie practices or data collection.
Priority response for privacy-related concerns.
Policy Updates Stay Informed
We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- Updated policy will be posted on this page with a new "Last Updated" date
- Significant changes will be communicated via email to registered users
- You may see updated cookie consent requests
- Previous versions are available upon request
We ensure transparency in all policy changes.